Thank you for shopping with Nois Fragrances! We are committed to providing you with the best online shopping experience. Please review our shipping policy below for all the information you need about receiving your perfume orders.

• Orders are processed and shipped within 1-3 business days from the time of purchase
• Orders placed on weekends or holidays will be processed the next business day.
  

• We offer free standard shipping Australia wide. 
• Standard shipping usually takes 2-5 business days, and expedited shipping options are available at checkout for faster delivery.

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your package through the carrier’s website or by clicking the tracking link provided.

• Nois Fragrances is not responsible for any lost or damaged packages during transit. However, if your package has been lost or damaged, please contact the carrier immediately with your tracking number.
• If your item is damaged or defective upon arrival, please contact our customer service team at info@noisfragrances.com.au within 7 days for assistance.
  

Please ensure your shipping address is correct and up-to-date. We are not responsible for delays or incorrect shipments due to address errors. If there’s an issue with your shipping address, please contact us as soon as possible

• If you wish to return or exchange an item, please refer to our Return/Exchange Policy for detailed instructions.
• Thank you for choosing Nois. We appreciate your support and look forward to delivering your perfumes right to your door!
  

Thank you for shopping with Nois Fragrances! We take pride in providing high-quality perfumes and want to ensure you are satisfied with your purchase. Please review our return and exchange policy below to help guide you through the process.

• No Refunds: Due to hygiene reasons and to ensure that all our customers receive brand-new products, we do not accept returns. 
• Exchanges on Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will offer an exchange for the correct or non-defective item once the original product is returned to us. The item must be unused and in its original packaging to be eligible for an exchange.
• Shipping Costs for Exchanges: If your exchange is approved, we will cover the cost of return shipping for the defective or incorrect item, as well as the shipping of the replacement product to you.
• How to Request an Exchange: To request an exchange, please contact our customer service team at info@noisfragrances.com.au. Provide your order number and a brief description of the issue, and we will guide you through the exchange process.
• Eligibility for Exchange: Only items that are defective or incorrect are eligible for exchange. The item must be returned in its original, unused condition with all original packaging intact.

We appreciate your understanding, and our goal is to provide you with the best quality product every time. If you have any questions or concerns, please do not hesitate to reach out.